A SLA document:
A) outlines expectations and requirements from a provider to a consumer
B) contains information on specific hardware or software usage and behavior
C) defines performance expectations under normal circumstances
D) outlines expected movement of information between servers and services

Question

Quizplus · Accepted Answer

A Service Level Agreement (SLA) document outlines the expectations and requirements from a provider to a consumer, including performance metrics and responsibilities.

A SLA Document