An administrator receives a call from a user who is unable to receive email. After checking the workstation and email settings the administrator is still not able to determine the problem. Which of the following is the NEXT step that the administrator should take?
A) Create an action plan.
B) Escalate the issue.
C) Reboot the mail server.
D) Document the solution.

Question

Quizplus · Accepted Answer

If the administrator cannot determine the problem after initial troubleshooting, the next step is to escalate the issue to someone with more expertise or access to additional resources.

An Administrator Receives a Call from a User Who Is