An administrator receives a call from a user who is unable to receive email. After troubleshooting the administrator is able to resolve the issue and verify that user is able to access email again. Which of the following is the NEXT step that the administrator should take?
A) Implement preventative measures.
B) Close the issue.
C) Document the outcome.
D) Other users to make sure they are not having the same issue.

Question

Quizplus · Accepted Answer

The next step after resolving an issue is to document the outcome to ensure there is a record of the problem and its resolution for future reference.

An Administrator Receives a Call from a User Who Is