A systems administrator sees a production server is missing a service pack and installs it during the day without notifying anyone. Later that day, users begin reporting issues accessing an application installed on the server. Upon investigation, it is discovered that the application will not start properly. Adhering to which of the following processes would have BEST helped avoid this outage?
A) Service level agreement
B) Business continuity plan
C) Business impact analysis
D) Change management policies

Question

Quizplus · Accepted Answer

Change management policies would have ensured that the service pack installation was properly planned, tested, and communicated, reducing the risk of unexpected issues.

A Systems Administrator Sees a Production Server Is Missing a Service