Which component of ITIL involves the creation of an RFC ticket and obtaining official approvals for it?

Question

Quizplus · Accepted Answer

The change management process involves the creation of the official Request for Change (RFC) ticket, which is used to document the change, obtain the required approvals from management and stakeholders, and track the change to completion. Release management is a subcomponent of change management, where the actual code or configuration change is put into place. Deployment management is similar to release management, but it's where changes are actually implemented on systems. Problem management is focused on the identification and mitigation of known problems and deficiencies before they are able to occur.

Which Component of ITIL Involves the Creation of an RFC