While small business organizations can seek to achieve the Baldrige National Quality Award, hospitals cannot.
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Q1: One SPC tool used in total quality
Q5: A quality guru named Philip Crosby defined
Q8: One tool used in total quality management
Q10: TQM was defined in the textbook as
Q10: The Malcolm Baldrige National Quality Award represents
Q11: A quality guru named Philip Crosby defined
Q13: A quality guru named Joseph M. Juran
Q18: TQM is an acronym meaning "total quality
Q19: An operational goal of total quality management
Q20: Fundamental to any quality program is the
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