The CEO of Rheon Industries would like customer service reps,tech support reps,and billing clerks to start actively selling to customers these reps have contact with.Rheon Industries' sales director feels that this decision may not be wise.What is the danger of requiring all customer-facing personnel to sell to customers?
A)The customer could be offended and the employee may have no desire to sell.
B)The fulfillment department could process an order slowly causing delays.
C)The salespeople could miss their quotas and the customer could order the wrong product.
D)The theories on suggestive selling could be difficult to communicate to employees.
E)The shipping department could experience technical challenges.

Question

Quizplus · Accepted Answer

Requiring all customer-facing personnel to actively sell to customers could lead to customers feeling pressured and offended, which could damage the company's reputation and lead to a loss of business. Additionally, not all employees may have the desire or skillset to sell, leading to ineffective sales efforts and potentially lost sales opportunities.

The CEO of Rheon Industries Would Like Customer Service Reps,tech