The nurse caring for a client who had a femoral angioplasty finds the client's leg pale, cool, and pulseless. The nurse calls the health care provider (HCP) at 2 AM, and the HCP begins to yell at the nurse, stating, "I'm sick and tired of you calling me in the middle of the night!" What is the best response by the nurse?

Question

Quizplus · Accepted Answer

The stress of bullying and workplace violence impairs clinical judgment and creates an unsafe environment for clients. In response to unprofessional conduct, the nurse should shift the focus of the conversation back to the client's needs, especially in situations that may result in client injury (Option A). (Option B) Discussing facility policies does not direct the conversation to the client's needs and fails to address the urgency of the situation. The priority is for the nurse to advocate for the client's needs because the client is experiencing a serious, limb-threatening, postsurgical complication. (Option C) Confrontational statements are more likely to provoke a fight than result in appropriate intervention for the client. (Option D) Incidents of bullying and workplace violence should be reported to a nursing supervisor, but the priority is to ensure that the client's needs are addressed. Educational objective: In response to unprofessional conduct, the priority is to shift the focus of the conversation back to the client's needs. After the client's needs are met, the nurse can take measures to address the unprofessional behavior (eg, filing a report).

The Nurse Caring for a Client Who Had a Femoral