A nurse educator is developing materials for a hospital-wide campaign about zero tolerance for lateral violence and bullying among staff. Which actions will the nurse educator include in teaching about what staff members should do if they experience workplace violence? Select all that apply.

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Lateral violence (also known as horizontal violence) can be defined as acts of aggression carried out by a co-worker against another co-worker and designed to control, diminish, or devalue a colleague. These behaviors usually take the form of verbal abuse such as name-calling, unwarranted criticism, intimidation, and blaming. However, other acts, such as refusing to help someone, sabotage, exclusion, and unfair assignments, also fall under the category of lateral violence. Violence in the workplace should not be tolerated or ignored by either staff or management. Actions that staff members can take if they become victims of lateral violence include: Documenting and keeping a file of all incidents (Option A) Reporting the incidents to the immediate supervisor Letting the bully know that the behavior will not be tolerated (Option E) Observing interactions between the bully and other colleagues (may validate the victim's experiences and serve as a source of support) (Option C) Seek support from within the facility or from an external source (Option B) Ignoring acts of lateral violence will perpetuate the bullying. (Option D) The chain of command should be followed when reporting incidents of lateral violence. If the immediate supervisor takes no action, the employee can move up the chain. Educational objective: Lateral violence in the workplace (acts of aggression by an employee toward another employee) should not be tolerated or ignored. Victims can take action against bullying, including documenting and reporting incidents, standing up to the bully in a professional way, and seeking support.

A Nurse Educator Is Developing Materials for a Hospital-Wide Campaign