Samir, an HR manager, is designing a training class for those working on the new cross-functional teams within her company. This class is aimed at improving group decision making and interpersonal relations. What method of delivery should Samir choose?

Question

Quizplus · Accepted Answer

There are all kinds of learning and development methods, and their effectiveness depends on whether what is being taught are facts or skills. If people are to learn facts, such as work rules or legal matters, then lectures, videotapes, and workbooks are effective. If people are to learn skills, such as improving interpersonal relations or the use of new tools, then interactive techniques such as discussion, role-playing, case analysis, and simulations work better.

Samir, an HR Manager, Is Designing a Training Class for Those