Merchants Credit Union has decided that tellers must rotate through a new weekend shift on Saturday afternoons because several of its financial competitors have recently begun to offer additional hours to customers. Merchants Credit Union is implementing a(n) ________ change.

Question

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Innovative change is the introduction of a practice that is new to the organization, but not new to the industry. This form of change involves moderate complexity, cost, and uncertainty. It is therefore apt to trigger some fear and resistance among employees.

Merchants Credit Union Has Decided That Tellers Must Rotate Through