Lamar, an OD consultant, is working with members of a cross-functional team to build cohesiveness and practice skills so the team can function better. He has observed them working together to solve problems and he has shared the latest customer survey results with them. Lamar is conducting the ________ stage of the OD process.
A) feedback
B) diagnosis
C) evaluation
D) changing
E) treatment, or intervention

Question

Quizplus · Accepted Answer

Treatment, or intervention, is the attempt to correct the diagnosed problems. Some OD activities for implementing planned change are communicating survey results to employees to engage them in constructive problem-solving, observing employee communication patterns and teaching them skills to improve them, helping group members learn to function as a team, stimulating better cohesiveness among several work groups, and improving work technology or organizational design.

Lamar, an OD Consultant, Is Working with Members of a Cross-Functional