Since developers are usually the best technical resources, they should be on the front line and interact directly with the customers.

Question

Quizplus · Accepted Answer

Developers, while highly skilled in technical aspects, may not always possess the necessary communication or customer service skills for effective customer interaction. Front-line customer interaction often requires a different skill set, including empathy, patience, and the ability to translate technical language into layman's terms.

Since Developers Are Usually the Best Technical Resources, They Should