Which is recommended when logging calls?
A)Log important calls immediately but wait until a quiet time to log less important calls.
B)Log calls at the end of the day when it is quiet, and you have more information about the call.
C)When logging calls, it is appropriate to place the customer on hold to assist another analyst with a low priority task.
D)Log calls as they come in so that other analysts and customers can get ticket status online and not waste time.

Question

Quizplus · Accepted Answer

Logging calls as they come in ensures that the information is captured accurately and timely, allowing for better coordination among team members and more efficient customer service. It helps in keeping the system updated in real-time, which is beneficial for both analysts and customers looking for ticket status updates.

Which Is Recommended When Logging Calls