Which is true in today's workplace?
A) Tools are becoming so advanced that fewer people are needed on the service desk.
B) Service desks are merging with application development areas.
C) There is almost an irreversible dependence on technology.
D) Due to complexity of technology, customers expect to pay more for support.
Correct Answer:
Verified
Q23: Successful managers are able to focus on
Q24: According to Frederick Herzberg, a behavioral scientist,
Q25: A good service desk manager understands that
Q26: _ contributes to a successful service desk
Q27: As members of the support industry, analysts
Q29: Which is true about today's service desk
Q30: Which is a trend affecting how service
Q31: Older workers _.
A)typically are not comfortable using
Q32: If a service desk is providing multi-channel
Q33: When Web support sites are well-designed _.
A)they
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