Which is true about today's service desk industry?
A) Service desk positions are typically entry level and don't require many skills.
B) Service desk analysts focus on being more technical and less customer-service oriented.
C) Service desks are being moved into more strategic positions in companies.
D) Typically, service desks don't contribute to the company's bottom line.
Correct Answer:
Verified
Q24: According to Frederick Herzberg, a behavioral scientist,
Q25: A good service desk manager understands that
Q26: _ contributes to a successful service desk
Q27: As members of the support industry, analysts
Q28: Which is true in today's workplace?
A)Tools are
Q30: Which is a trend affecting how service
Q31: Older workers _.
A)typically are not comfortable using
Q32: If a service desk is providing multi-channel
Q33: When Web support sites are well-designed _.
A)they
Q34: When Web support sites are well-designed _.
A)users
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