Zoe runs a flower shop. She recently made some changes so that one employee answers phones and completes the order and payment process, while another creates arrangements, and a third packages and delivers floral arrangements. Previously, each employee was responsible for the order from the phone call through the delivery. Zoe has made changes to

Question

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Task identity describes the extent to which a job requires a worker to perform all the tasks needed to complete the job from beginning to end.

Zoe Runs a Flower Shop