In strategy-based diagnosis, which step comes before "Researching possible faults and gathering information"?
A) Focused testing
B) Performing the repair
C) Verifying the customer's concern
D) Verifying the repair

Question

Quizplus · Accepted Answer

Verifying the customer's concern is the initial step in strategy-based diagnosis, which involves confirming the issue before researching possible faults.

In Strategy-Based Diagnosis, Which Step Comes Before "Researching Possible Faults