When possible, which of the following is the best way to understand the customer's concern?
A) Asking the customer to guess the cause of the problem.
B) Asking the customer to suggest a solution to the problem.
C) Encouraging the customer to demonstrate the problem.
D) Encouraging the customer to help you fix the problem.

Question

Quizplus · Accepted Answer

Encouraging the customer to demonstrate the problem allows you to directly observe the issue, leading to a clearer understanding of the customer's concern.

When Possible, Which of the Following Is the Best Way