The users of the product-sales system would like to dramatically increase the use and value of the new order-entry system by designing a front end for the Internet and letting customer purchase goods without the aid of a customer service rep. The projected costs would be high and the risk would be great. This is an example of BPR.

Question

Quizplus · Accepted Answer

This scenario describes a potential Business Process Reengineering (BPR) effort to redesign the sales system by implementing a new front-end web interface and enabling self-service ordering. This would require a significant investment of resources and involve risk, as there would need to be substantial changes to current processes and systems.

The Users of the Product-Sales System Would Like to Dramatically