An analyst for an insurance company determined that the overall time required to process a property damage insurance claim is 21 business days. When the analyst decomposes the process into steps and aggregates the total time requirements for all steps, she discovers a total time of 12 hours. The analyst is employing the activity-based costing analysis technique.

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Quizplus · Accepted Answer

The information given suggests that the analyst is using process mapping or process analysis techniques rather than activity-based costing, which would involve assigning costs to specific activities within the process.

An Analyst for an Insurance Company Determined That the Overall