In order to achieve connected care, middle managers must be effective at getting things done within their own organizations. Which actions and\or attitudes are important in making middle managers organizationally effective?

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The most important action in making middle managers organizationally effective is for the manager to seek clarity from their own manager about the middle manager's goals and accountabilities. Managers who find strategic goals envisioned by senior managers to be unrealistic must advocate for their staff to get work plans modified and obtain needed resources. Managers who are content in their own department silos should make a deliberate effort to reach out and develop strong internal, collegial relationships, which allows them to obtain information, find resources, get help with solving problems, and build an informal organizational support team. A key element of connected care is smooth handoffs, which are enhanced by a good relationship with other managers before and after the clinical process.

In Order to Achieve Connected Care, Middle Managers Must Be