In a new use of technology,many companies now employ customer support representatives to monitor _____________ to identify customers with questions or who are frustrated because of a problem they are having with a product or service.
A)emails received from web site
B)social media platforms like Twitter and Facebook
C)short code text messages
D)Google Trends

Question

Quizplus · Accepted Answer

Social media platforms like Twitter and Facebook are a common space for customers to express their grievances or ask questions about a product or service. Employing customer support representatives to monitor these platforms can help identify customers in need of assistance and provide quicker resolution to their issues.

In a New Use of Technology,many Companies Now Employ Customer