Zero defects is a goal of production businesses and should be the goal of every service business when dealing with customers.
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Q21: A service blueprint charts all steps in
Q22: Conducting a medical service blueprint can be
Q23: When an organization assesses customer feedback, it
Q24: A customer recovery system is an organized
Q25: Having each service provider at each level
Q27: A major reason the majority of customers
Q28: For an effective customer service recovery system,
Q29: The loyalty of customers who have a
Q30: One form of justice demanded by consumers
Q31: Interpersonal dimensions of the complaint between the
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