Research has found that compared with satisfied customers, dissatisfied customers:
A) engage in greater word of mouth.
B) are more likely to be switchers.
C) really never switch in spite of complaining.
D) are easy to convert back to satisfied customers.

Question

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The Answer of Research has found that compared with satisfied customers, dissatisfied customers:
A) engage in greater word of mouth.
B) are more likely to be switchers.
C) really never switch in spite of complaining.
D) are easy to convert back to satisfied customers.

Research Has Found That Compared with Satisfied Customers, Dissatisfied Customers