Resources must be combined to form capabilities as illustrated by Subway which linked its fresh ingredients with several other resources including the continuous training it provides to those running the firm's units as the foundation for customer service as a capability.

Question

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This statement is true. Resources alone do not create capabilities, but they must be combined in a certain way to form a capability. In the case of Subway, the company combined fresh ingredients with training and other resources to create an overall capability for providing excellent customer service.

Resources Must Be Combined to Form Capabilities as Illustrated by Subway