
At IBM, human capital is critical to forming and using the firm's capabilities in customer relationships, scientific and research skills, and technical skills in hardware, software, and services.
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Q23: Value chain activities in the value chain
Q24: Capabilities are usually developed separately from specific
Q26: One criterion for a resource or capability
Q27: Firms should never outsource a primary activity
Q28: Valuable capabilities allow the firm to exploit
Q29: The firm with the most capabilities wins.
Q31: All competitive advantages have:
A) a limited life.
B)
Q34: A company can earn above-average returns only
Q34: Interpersonal relationships, trust, friendships, and a firm's
Q35: Capabilities may be costly to imitate if
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