At Southwest Airlines, the complex interelationship between its culture and human capital adds value for customers in ways that other airlines cannot, such as jokes on flights by flight attendants and cooperation between gate personnel and pilots.

Question

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This statement is true. Southwest Airlines is known for its unique culture and employee empowerment, which allows for a customer experience that is often more personable and enjoyable than other airlines. Examples include flight attendants cracking jokes, pilots communicating with gate personnel, and employees going above and beyond to assist customers.

At Southwest Airlines, the Complex Interelationship Between Its Culture and Human