GM's newest CEO, Dan Akerson, is building new capabilities in technology development and marketing, especially in customer service. This is an example of a CEO developing a dynamic capability as part of the key leadership action " Developing Human Capital and Social Capital."

Question

Quizplus · Accepted Answer

Developing technology and marketing capabilities is more aligned with building organizational capabilities rather than directly developing human and social capital.

GM's Newest CEO, Dan Akerson, Is Building New Capabilities in Technology