In the balanced scorecard framework, ____ controls are used to assess the organization's success in creating a climate that supports change and innovation.

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Learning and growth controls are used to assess an organization's success in creating a climate that supports change and innovation. This includes evaluating employee training and development initiatives, fostering a culture of continuous learning, encouraging creativity and innovation, and promoting knowledge management. Financial and operational controls measure different aspects of organizational performance, while the term "innovational" is not commonly used in the balanced scorecard framework.

In the Balanced Scorecard Framework, ____ Controls Are Used to Assess