Organizations should maximize the number of metrics it tracks in order to optimize control over operational performance, since "things measured are things managed".

Question

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Managers must balance the need for detailed evaluation of operational performance and the available resources to report on and assist in monitoring these metrics. A good rule of thumb is to use between five and twelve metrics in an average sized organization and no more than 20 in a large organization or multi-facility system.

Organizations Should Maximize the Number of Metrics It Tracks in Order