Only in an emergency, the financial counselors should discuss and document the patient's responsibility for payment of any co-payment or deductible at the time of service and how they plan on paying the amounts that they are personally responsible for.

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Financial counselors should discuss and document the patient's responsibility for payment, including any co-payment or deductible, and how they plan on paying the amounts they are personally responsible for, as a standard practice, not only in emergencies. This ensures clear communication and understanding of financial obligations between the healthcare provider and the patient.

Only in an Emergency, the Financial Counselors Should Discuss and Document