Using the Word "Consumer" Instead of "Patient" in the Health

Using the word "consumer" instead of "patient" in the health care environment can most likely create which of the following?

A) More entitlement by patients to sue the health care system when they are unsatisfied with the
Care they received.
B) A more professional and business-like environment that will remind healthcare workers to treat
The person as an equal.
C) An impersonal relationship, making patients seem more like a client that must feel satisfied
With the products they are purchasing.
D) A more stable balance between health care providing compassionate care while continuing to
Make a profit.