Formalization in organizational structures tends to
A)reduce organizational flexibility.
B)make rules and procedures the focus of attention rather than serving stakeholders.
C)undermine organizational learning and creativity.
D)have all of these outcomes.
E)reduce organizational flexibility and make some employees feel alienated and powerless, but doesn't usually make rules and procedures the focus of attention.

Question

Quizplus · Accepted Answer

Formalization in organizational structures tends to have all of these outcomes. It reduces the organization's flexibility, makes rules and procedures the focus of attention rather than serving stakeholders, and undermines organizational learning and creativity. As a result, it can lead to alienation and a sense of powerlessness among some employees.

Formalization in Organizational Structures Tends to