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Byron Knows That His Wife, Liana, Is Very Angry About

Question 75

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Byron knows that his wife, Liana, is very angry about something that happened at work today. He knows he can't solve her problem, but he wants her to feel better. He starts making snide comments about Liana's boss to try to amuse her, and pretty soon she starts smiling and stops feeling so angry. Byron has employed ________ responses to help reduce Liana's feelings of hostility.

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