You are the business manager for 10-physician group practice that wants to transition to becoming a "concierge practice". To succeed in this new format, it would like to learn the "best practices" of other physician groups offering medical care in this way. Where would you start to look for this kind of information? How would you evaluate what you learned and apply it to your current practice?

Question

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The Answer is

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Look for relevant information from professional associations (AMA), trade groups (MGMA, AGMA), public announcements by comparable organizations, published articles in industry journals, and vendors, patients, and the media.

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Validate the data obtained to establish its accuracy and completeness; normalize between the two organizations.

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Describe, preferably quantify, the gaps between the organization's performance of the activity and the best practices of the target entities, and make activity improvement recommendations that will close the gaps.

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Measurable goals are set for changing the activities, closing the performance gaps, and establishing new, higher standards for the activities. To achieve the goals, develop and implement a formal, detailed action plan with deadlines, individuals responsible, managerial support, and sufficient resources.

You Are the Business Manager for 10-Physician Group Practice That