Which aspect of value delivery allows the company to discover who its customers are, how they behave, and what they need or want?
A) core competency management
B) business partnership management
C) internal resource management
D) cognitive space management
E) customer relationship management

Question

Quizplus · Accepted Answer

Customer relationship management is the aspect of value delivery that allows a company to discover who its customers are, how they behave, and what they need or want. This involves managing and analyzing customer interactions and data to improve customer satisfaction and loyalty.

Which Aspect of Value Delivery Allows the Company to Discover