The term emotional labour describes:
A) The process of managing feelings and expressions to portray oneself to the public in a certain way
B) Feeling emotionally drained at work
C) Those working in psychiatry
D) Having to listen to your peers' problems

Question

Quizplus · Accepted Answer

Emotional labour refers to the process of managing emotions and expressions as part of one's professional role, often to meet the expectations of a job, especially in service industries.

The Term Emotional Labour Describes