Suppose you are a salesperson engaged in face-to-face communication with a perspective buyer. You notice that the buyer backs away from you each time you step closer to him/her. Which of the following is most likely?
A) The buyer is not interested in what you are saying
B) You are invading the buyer's personal zone
C) You are invading the buyer's public zone
D) The buyer does not like you
E) You have bad breath

Question

Quizplus · Accepted Answer

The buyer's behavior suggests that you are likely standing too close to them, which means you are invading their personal zone. People have different comfort levels with how close others stand to them, and if you are invading their personal space, they may feel uncomfortable and back away from you. It is essential to respect people's personal space and adjust your distance accordingly to make them feel more comfortable.

Suppose You Are a Salesperson Engaged in Face-To-Face Communication with a Perspective