Question 1

What is the difference between MEDITATION and REFLECTION?

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Question 2

Identify an emotion that commonly arises during conflict. Describe how this emotion could affect the professional's ability to help clients resolve conflict.

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Question 3

Describe how SILENCE can be very useful in responding to a conflict situation.

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Question 4

Identify three strategies that CR professionals can use to stimulate imagination and visionary thinking when working with others.

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Question 5

Identify one aspect of your culture or diversity (religion, ethnicity, socioeconomic status, gender, etc.). Describe how this aspect of your diversity affects your values, attitudes, or beliefs toward conflict or conflict resolution.

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Question 6

Identify four specific strategies for providing feedback in a constructive manner.

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Question 7

Describe how optimism can be a useful trait for CR professionals.

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Question 8

What do Bush and Folger mean by the SATISFACTION STORY or purpose of mediation?

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Question 9

Compare and contrast the SOCIAL JUSTICE and TRANSFORMATIVE stories of mediation.

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Question 10

How would a feminist counselor and an authoritarian police officer differ in terms of their attitudes toward power when helping others respond to conflict?

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Question 11

Compare and contrast an ACCOMMODATING CR STYLE and an AVOIDING CR STYLE.

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Question 12

Compare and contrast a COLLABORATING CR STYLE and a COMPROMISING CR STYLE.

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Question 13

Describe a situation in which an AVOIDING CR STYLE would be useful.

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Question 14

Jethro is a client who is angry because his counselor does not understand where he is coming from. Describe what types of skills the counselor should use to rectify this concern.

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Question 15

Irene does not know whether Buddy is late because of traffic problems or because he is just lazy. Provide one example of a CLOSED QUESTION and one example of an OPEN QUESTION that Irene could use to clarify why Buddy is late.

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Question 16

A supervisor wishes to express concerns to a frontline worker about his lack of professionalism with clients. What are the primary advantages and disadvantages of using email when trying to resolve this conflict? How might an in-person conversation be preferable for this situation?

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Question 17

Describe the primary values of CR professionals who favor collaborative conflict resolution.

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Quiz 1: The Mindful Practitioner