When a post-sale customer complaint arises, the salesperson should:

Question

Quizplus · Accepted Answer

The salesperson should take immediate action to correct the problem even if it means accepting responsibility for the mistake. By doing so, the salesperson can build trust and demonstrate that they value the customer's business. It is important to find out who is responsible for the problem, but ultimately the salesperson should take ownership of the situation and act quickly to resolve it. Reassuring the customer that their concerns are minor is not a productive way to address the situation and may only make the customer feel dismissed.

When a Post-Sale Customer Complaint Arises, the Salesperson Should