What should the salesperson do next if the complaining customer proposes a viable way (some action) to resolve the complaint?
A) Allow the customer to vent
B) Follow through with what the customer suggests
C) Offer the customer an alternative resolution
D) Gain the customer's agreement that the action will resolve the complaint
E) All the above

Question

Quizplus · Accepted Answer

The salesperson should gain the customer's agreement that the action will resolve the complaint. This is important to ensure that the customer is satisfied with the resolution and that the complaint is not reopened later.

What Should the Salesperson Do Next If the Complaining Customer