When the flight attendant refuses to show that she is tired or irritated, Hochschild says that she is:

Question

Quizplus · Accepted Answer

Hochschild describes the act of managing and sometimes suppressing one's emotions to fulfill the emotional requirements of a job as "emotional labor." In this context, when a flight attendant refuses to show that she is tired or irritated, she is engaging in emotional labor by managing her emotions to maintain a professional and pleasant demeanor for the passengers.

When the Flight Attendant Refuses to Show That She Is