When legislators and their staff assist constituents in their districts with specific requests, they are

Question

Quizplus · Accepted Answer

Casework involves legislators and their staff assisting constituents with specific requests, such as navigating government bureaucracy or addressing individual concerns. This is a direct service provided to constituents, distinct from position taking (publicly expressing policy positions) or credit claiming (highlighting one's accomplishments to constituents).

When Legislators and Their Staff Assist Constituents in Their Districts