A patient furiously says,"My doctor was so busy giving me instructions that he didn't hear what I was trying to ask him!" Which response is most empathetic?
A) "When people ignore me, I really get mad."
B) "I'm sure that the doctor was rushed and unaware of your needs."
C) "I'll bet that made you feel very frustrated."
D) "Take a deep breath and plan what you will say to him tomorrow."
Correct Answer:
Verified
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