The management of the 2014 Ebola crisis in western Africa improved when:

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A major turning point involved listening and empathic communication. Officials appealed to community chiefs, religious leaders, and healers for insight and help. These leaders, who were trusted within their communities, educated health professionals about local customs and began to reassure their fellow citizens that it was okay to forgo the traditional (and highly dangerous) burial rituals. Officials responsible for collecting bodies began explaining their reasons to family members, assuring them that their loved ones' burials would be "safe and dignified." They also began to pause once they had wrapped an infected body in protective plastic, to allow loved ones to gather around it at a safe distance for prayer and goodbyes. Whenever possible, the officials agreed to dress the deceased loved ones in garments chosen by the family and bury them with family keepsakes.

The Management of the 2014 Ebola Crisis in Western Africa