While Training to Be a Medical Technologist, Tom Did Not

While training to be a medical technologist, Tom did not anticipate how often he would be educating people about emotional aspects of health concerns. Luckily, he keeps in mind the following tip(s) from the text for dealing effectively with emotions:

A) If people do not seem emotional, they are probably coping well.
B) People need perspective. It often helps to minimize the person's loss or feelings of grief.
C) Be willing to talk honestly and openly.
D) All of these are effective tips.