When Mario Began Looking for Jobs as a Physical Therapist

When Mario began looking for jobs as a physical therapist, he found that most of the ads said, "Must have excellent communication and critical thinking skills." He decided to brush up on communication tips from his text. In the section on being a supportive listener, Mario found all of the following tips EXCEPT:

A) Focus on the other person.
B) Help the other person make clear value judgments about people and events.
C) Concentrate on feelings rather than events.
D) Summarize what you hear.