Lenient return policies encourage purchases, but the cost for the retailers can be high when customers return products. How can operant conditioning be used to discourage consumers from returning their purchases?

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The Answer of Lenient return policies encourage purchases, but the cost for the retailers can be high when customers return products. How can operant conditioning be used to discourage consumers from returning their purchases?

Lenient Return Policies Encourage Purchases, but the Cost for the Retailers