John Thibaut and Laurens Walker argued that the outcome of cases (who "wins" and who "loses") was not as important to the participants' satisfaction as were their perceptions regarding whether the processes were fair.

Question

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Thibaut and Walker's research in procedural justice found that people's satisfaction with the legal process is more influenced by their perceptions of the fairness of the process itself than by the outcomes of their cases.

John Thibaut and Laurens Walker Argued That the Outcome of Cases